OnStaff Success Plan

On-Demand Access To Salesforce

CloudJunction offers an on-going innovation and adoption assistance plan designed to provide a variety of post-implementation need based services that clients can leverage in order to achieve improved Salesforce adoption and derive more value on an on-going basis from their Salesforce subscription.

Onstaff

from Adoption Risks to Real Results

3 Risks to Salesforce Adoption

Customers Not Familiar With Salesforce

  • Customers “don’t know what they don’t know” about Salesforce possibilities, needing guidance from specialists to unlock value
  • Lack of prescriptive hand-holding / best practices guidance to lead customers up the adoption curve

Internal Salesforce Admin Skillset Not Available

  • In-house Salesforce Admin not available or affordable for
    day-to-day enhancements
  • Internal resources managing Salesforce may not have sufficient skills or bandwidth

Lack of Iterative, On-Going Advisory Nurturing

  • Typical “one-and-done” approaches to projects leave clients on their own after go-live to deal with initial adoption hurdles
  • Clients unaware of new enhancements from Salesforce cannot benefit from them, affecting the value derived from their Salesforce investment

3 Teams to Accelerate Salesforce Adoption

Prescriptive Guidance from Salesforce Specialists

  • Consultative specialists proactively steer your Salesforce design, drawing on their experience to suggest solutions and provide tips for success
  • Solutions tailored to your business, aligning your deployment with Salesforce best practices and user adoption recommendations

Experienced, Affordable, Pay-as-you-go Availability

  • Day-to-day Salesforce Administration needs met at a fraction of the cost of an FTE with access to pooled resources
  • Free up your team’s time to focus on business objectives, with accelerated utilization of Salesforce

On-Demand Strategic Brainstorming

  • Continue your Salesforce journey past “Phase 1” with ongoing advisory help to accelerate user adoption with continuous enhancements
  • Maximize the ROI from investment in Salesforce, benefiting from new releases
  • Executive-level brainstorming and planning for new technology initiatives

Powering Salesforce Success Stories

Our Onstaff customers

unlock Salesforce's full potential

Clients can leverage the OnStaff Plan to

Track and Accelerate Salesforce Adoption

Develop and maintain a Salesforce Adoption Roadmap with consultative guidance from CloudJunction to track their ongoing progress on their Salesforce adoption journey.

Develop a Strategic Salesforce Roadmap

Require Salesforce Experts to participate in client's annual business strategy / kickoff meetings to help align Salesforce capabilities with business goals and aspirations on an on-going basis.

Access Dedicated Salesforce Resources

Avoid the expense of a full-time employee as in-house Salesforce Admin or developer for handling day-to-day Salesforce tasks and ongoing enhancements.

Optimize Salesforce & Align with New Releases

Engage in quarterly reviews aligning with Salesforce new releases to review current state of adoption and discuss new features relevant to clients' Salesforce usage and business priorities / Wishlist.

Access On-Demand Salesforce Expertise

Access a Salesforce Consultant on an ad hoc as-needed basis for staying current with new Salesforce Release updates and planning future Salesforce initiatives.

Expertise That Grows With You

Scale with Salesforce-Certified Specialists

Administrator

  • Minimum 1 year experience
  • Declarative configuration specialist
  • Typical Salesforce Certifications:
  • Minimum 1 year experience
  • Declarative configuration specialist
  • Typical Salesforce Certifications:

Performs day to day admin tasks including custom fields, reports, dashboards, routine data imports and other routine tasks.

Consultant

  • 2-3 years experience
  • Domain Specialist (for specific areas, e.g. Revenue Cloud, Experience Cloud, Marketing Cloud)
  • Typical Salesforce Certifications:
  • Sales / Service Cloud
  • Certified Platform Developer 1
  • Certified Community Consultant

Delivers advanced requests including custom objects, process automation, research for new apps and custom development / programming as well as answering “how-to” questions and best practices advice.

Architect / Advisor

  • 8-10+ years consulting experience
  • Business Process / Analysis Skills
  • Integration Architecture and Design experience
  • 5+ Salesforce Certifications

Strategic advisor offering advanced business process mapping, solution design, and consultative guidance, design integrations to 3rd party systems and executive level technology planning and brainstorming workshops.

Contact OnStaff Team

Start a Conversation

Whether you are new to Salesforce and contemplating your technology roadmap, or a current Salesforce customer looking to get more mileage out of your existing investment, our 50+ years of experience with Salesforce's platform can help identify and mitigate risks to a successful implementation and accelerate adoption for your team.

Empower users.
Delight customers.

Fuel your AI Agents with real-time insights

Customer service representatives can be armed with information in a few seconds with a simple conversational query. No more juggling multiple screens, swivel chairing and accessing multiple apps and interfaces to find information related to a customer.

Self-service possibilities for customers become more exciting as customers and partners can access AI Agent-powered web portals and web apps and lookup information, request actions and get progress visibility and status updates, in response to simple conversational requests, powered by live data streaming from ERPs and back-office systems.

Access data residing
"as-is" elsewhere.

Avoid expensive integrations

Your data stays as-is, in the system it belongs to. This bypasses the need for expensive data migrations and matching up reference IDs and data formats across multiple systems.

Data can be accessed on-demand by AI Agents without having to deal with the overhead of a long, complex integration project.

Zero-copy
Agentic connections.

Bypass all ETL / data sync pains

The conventional Extract-Transform-Load complexity of data integrations is bypassed as the data is not synced or replicated across systems.

The zero-copy architecture simply queries the data on-demand as and when needed.