OnStaff Success Plan

On-Demand Access To Salesforce

CloudJunction offers an on-going innovation and adoption assistance plan designed to provide a variety of post-implementation needs based services that clients can leverage in order to achieve improved Salesforce adoption and derive more value on an on-going basis from their Salesforce subscription.

from Adoption Risks to Real Results

3 Risks to Salesforce Adoption

Customers Not Familiar With Salesforce

  • Customers “don’t know what they don’t know” about Salesforce possibilities, needing guidance from specialists to unlock value.
  • Lack of prescriptive hand-holding / best practices guidance to lead customers up the adoption curve

Internal Salesforce Admin Skillset Not Available

  • In-house Salesforce Admin not available or affordable for day to day enhancements.
  • Internal resources managing Salesforce may not have sufficient skills or bandwidth.

Lack of Iterative, On-Going Advisory Nurturing

  • Typical “one-and-done” approaches to projects leave clients on their own after go-live to deal with initial adoption hurdles.
  • Clients unaware of new enhancements from Salesforce cannot benefit from them, affecting the value derived from their Salesforce investment

3 Teams to Accelerate Salesforce Adoption

Prescriptive Guidance from Salesforce Specialists

  • Consultative specialists proactively steer your Salesforce design, drawing on their experience to suggest solutions and provide tips for success.
  • Solutions tailored to your business, aligning your deployment with Salesforce best practices and user adoption recommendations.

Experienced, Affordable, Pay-as-you-go Availability

  • Day to day Salesforce Administration needs met at a fraction of the cost of an FTE with access to pooled resources.
  • Free up your team’s time to focus on business objectives, with accelerated utilization of Salesforce.

On-Demand Strategic Brainstorming

  • Continue your Salesforce journey past “Phase 1” with ongoing advisory help to accelerate user adoption with continuous enhancements.
  • Maximize the ROI from investment in Salesforce, benefitting from new releases.
  • Executive level brainstorming and planning for new technology initiatives.

Powering Salesforce Success Stories

Our Onstaff customers

unlock Salesforce's full potential

Clients can leverage the OnStaff Plan to:

Flexible Object-Based Time Tracking

Time tracking against any standard or custom Salesforce object, maximizing flexibility to cater to your business processes

Strategic Salesforce Advisory & Planning

Require Salesforce Experts to participate in client's annual business strategy / kickoff meetings to help align Salesforce capabilities with business goals and aspirations on an on-going basis.

Cost-Effective Salesforce Resource Model

Avoid the expense of a full-time employee as in-house Salesforce Admin or developer for handling day to day Salesforce tasks and ongoing enhancements.

Continuous Optimization & Release Alignment

Engage in quarterly reviews aligning with Salesforce new releases to review current state of adoption and discuss new features relevant to client's Salesforce usage and business priorities / Wishlist.

On-Demand Salesforce Expertise

Access a Salesforce Consultant on an ad hoc as-needed basis for staying current with new Salesforce Release updates and planning future Salesforce initiatives.

Expertise That Grows With You

Scale your Salesforce with certified Specialists

Administrator

  • Minimum 1 year experience
  • Declarative configuration specialist
  • Typical Salesforce Certifications:
  • Minimum 1 year experience
  • Declarative configuration specialist
  • Typical Salesforce Certifications:

Performs day to day admin tasks including custom fields, reports, dashboards, routine data imports and other routine tasks.

 
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Consultant

  • 2-3 years experience
  • Domain Specialist (for specific areas, e.g. Pardot, CPQ, Communities, Marketing Cloud)
  • Typical Salesforce Certifications:
  • Sales / Service Cloud / Pardot Consultant
  • Certified Platform Developer 1
  • Certified Community Consultant

Delivers advanced requests including custom objects, process automation, research for new apps and custom development / programming as well as answering “how-to” questions and best practices advice.

 
 
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Architect/ Advisor

  • 8-10+ years consulting experience
  • Business Process / Analysis Skills
  • Integration Architecture and Design experience
  • 5+ Salesforce Certifications
  • Strategic advisor offering advanced business process mapping, solution design, and consultative guidance, design integrations to 3rd party systems and executive level technology planning and brainstorming workshops.
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Start a Conversation

Whether you are new to Salesforce and contemplating your technology roadmap, or a current Salesforce customer looking to get more mileage out of your existing investment, our 50+ years of experience with Salesforce's platform can help identify and mitigate risks to a successful implementation and accelerate adoption for your team.